[Sihaz]

Have flagged this up with Honda Customer Service this morning - usual deflection but I've asked them to escalate it - we'll see what happens. If no dice I have a friend of a friend who works for them in Japan and might see if I can get any joy via him...

 

[benson1980]

Have flagged this up with Honda Customer Service this morning - usual deflection but I've asked them to escalate it - we'll see what happens. If no dice I have a friend of a friend who works for them in Japan and might see if I can get any joy via him...

Did they actually confirm that it is accurate? Timing belt change now being offered free of charge?

 

[Sihaz]

Okay - so I got a call back from Honda UK after I queried this. They were very vague about everything. Kept parroting the line that as there was nothing wrong with my car and it wasn't a repair, just a service, they could not help with the cost of the work. I asked them clearly whether I would be charged if I went to a garage today to have the same work done and I was given the run around with the answer "that is a hypothetical and we don't answer hypotheticals." That does not make me any happier. Would be great if Tommycruises could provide a few more details. If it really is true that they are no longer charging for this I feel royally ripped off!

 

[Sihaz]

Been lurking this thread but I've just had the timing belt changed on my 2017 Civic. Was quoted £1200 but had the pleasure of the dealership telling me they had changed it free of charge!
I'm not 100% sure of the details but they mentioned getting a bulletin from Honda on November 6 about the timing belt change and they told me that if I'd had this done a couple of weeks ago, it would've cost me £1200. Not sure if getting the replacement will be free for everyone from now on but wanted to share my story.
FWIW, I've had the car 18 months and haven't used an official Honda dealership for MOTs or services.

Hi tommycruises - would be amazing if you could flesh out the story a bit about this. I'm being deflected majorly by Honda...

 

[Roscoe P Coltrane]

Joined 2 days ago, 1 post

Just maybe ........

 

[tommycruises]

I know its probably not what you want to hear, but I'm afraid don't have any more information to provide. All the info in my other post is what I was told when I went to pick the car up.

Joined 2 days ago and now 2 posts!

 

[Sihaz]

I know its probably not what you want to hear, but I'm afraid don't have any more information to provide. All the info in my other post is what I was told when I went to pick the car up.

Joined 2 days ago and now 2 posts!

Be great to know the dealer who told you that info though...

 

[Sihaz]

Okay everyone - I now have the full information. Honda are definitely now doing this repair for free. The campaign has a name - 6NK. I spoke to customer services again this morning - to the same woman who gave me the run around yesterday. Flat out refused to help me in any way with the cost of the maintenance. Pointed out I've bought 3 brand new civics in the past 13 years but she just didn't give a toss. I shall be making sure this story gets spread far and wide - no more Hondas for me obviously - I feel totally ripped off!

 

[Quim_master]

Okay everyone - I now have the full information. Honda are definitely now doing this repair for free. The campaign has a name - 6NK. I spoke to customer services again this morning - to the same woman who gave me the run around yesterday. Flat out refused to help me in any way with the cost of the maintenance. Pointed out I've bought 3 brand new civics in the past 13 years but she just didn't give a toss. I shall be making sure this story gets spread far and wide - no more Hondas for me obviously - I feel totally ripped off!

Let me know if you get any more info please . Going by the date you they said the recall / parts info was given out . I literally had mine back from the garage 36 hours before after paying 1200 . Fuming

 

[Cooksuk]

Let me know if you get any more info please . Going by the date you they said the recall / parts info was given out . I literally had mine back from the garage 36 hours before after paying 1200 . Fuming

What age is your civi?

 

[Quim_master]

What age is your civi?

2017 mate . Was told 6 years /70k to get timing belt done . 43k on the clock . Got mine done a couple of Saturdays ago then according to the recall they did them free on the Monday

 

[Cooksuk]

2017 mate . Was told 6 years /70k to get timing belt done . 43k on the clock . Got mine done a couple of Saturdays ago then according to the recall they did them free on the Monday

I am going to ring them up tomorrow. They have advised I need it done next year 2018 plate. They quoted me £1200 ish a couple of weeks ago when it was in for rear wheel speed sensor fault that we could not fix.

 

[Roscoe P Coltrane]

Reading the above posts don't forget to quote 6NK so they know that you know, and keep us posted

 

[Sihaz]

Good luck everyone - I basically got told to go forth and multiply by Honda. Have complained to the ombudsman and written to everyone I can think of highlighting their shady behaviour. If there are enough of us making enough noise, maybe we'll get a response but right now they just don't seem to give a sh1t...

 

[MikeyUK85]

Having checked this thread and then confirming the product recall with the VIN on Honda website. I have now been able to book my vehicle (1.0 67 plate) in to have the work carried out free of charge. After giving my car registration to my local Honda dealer on the phone, the first question that was asked was "Who told you about this product recall?" Quite clear that Honda UK and dealers trying to keep this as quiet as possible

 

[Sihaz]

Having checked this thread and then confirming the product recall with the VIN on Honda website. I have now been able to book my vehicle (1.0 67 plate) in to have the work carried out free of charge. After giving my car registration to my local Honda dealer on the phone, the first question that was asked was "Who told you about this product recall?" Quite clear that Honda UK and dealers trying to keep this as quiet as possible

They aren't exactly covering themselves in glory with this...

 

[Sihaz]

Just typed in my VIN on their website and it confirms the work should be done for free but having called Honda again, they just still parrot the same line that because the work has been done already they won't help me. I pointed out that my perfectly running car only had the work done because they insisted I did it but they refuse to budge. I feel like I've been shaken down by the mafia.

 

[Quim_master]

They aren't exactly covering themselves in glory with this...

I had a call back from my local Honda manager with regards to my timing belt I paid for on the 4th and he said they got notice the 6th November .
he saidI will be compensated, never said how much . But they are dealing with it case by case.
due to work I’m away so my car is booked in 3rd December for a new timing belt as he said Honda want them all changed regardless .
once my car is at the garage he’ll start the ‘protocol ‘ for reimbursement as they have a procedure to follow and he did say they was in the dark a bit . Again he said my situation was unique as I literally got the car back 36 hours earlier .
I said at the moment I’ve flushed 1200 down the pan as you’d of fitted it free on the Monday .

 

[supper205]

Been following this thread in the background, I've a 68 plate Civic at 45k miles and am worried about what I've read here, so I've started wondering if it's worth getting mine replaced a year early to save myself the possible hassle of an unexpected failure? I've checked my VIN, only shows one fix for an fk6/fc9 possible misfire fault, would this model still be susceptible to the same faulty timing belt assembly? I suspect so as it's the same engine being rolled off the production line?

 

[Sihaz]

once my car is at the garage he’ll start the ‘protocol ‘ for reimbursement as they have a procedure to follow and he did say they was in the dark a bit . Again he said my situation was unique as I literally got the car back 36 hours earlier .
I said at the moment I’ve flushed 1200 down the pan as you’d of fitted it free on the Monday .

The dealer where I had mine done said on Friday that he'd talk to his boss over the weekend and see if there was anything they could do to appeal to Honda's better nature but I've not heard anything back today sadly.